Groupon (NASDAQ: GRPN) is building the daily habit in local commerce, offering a vast mobile and online marketplace where people discover and save on amazing things to do, see, eat and buy. By enabling real-time commerce across local businesses, travel destinations, consumer products and live events, shoppers can find the best a city has to offer. Groupon is redefining how small businesses attract and retain customers by providing them with customizable and scalable marketing tools and services to profitably grow their businesses.
Groupon is active in 15 countries and 500+ markets around the world
Headquartered in Chicago, Illinois with more than 7,000 employees worldwide
And last year, sold the BILLIONTH Groupon
Groupon has worked with more than one million merchants to date.
Pumped more than $13 billion into local businesses.
A whopping 78% of Groupon customers say they are likely to return to merchant again.1
48.3 million global active customers
Over 90% Customer satisfaction2
Ranked a top 5 eCommerce brand in U.S. by monthly unique users3
Shoppers have saved more than $20 billion in North America alone
Groupon boasts the #1 retail app on both iOS and Android, with more than 150 million downloads4
Was deemed one of the top 25 most used apps of 20165
New tools are rolling out all of the time, such as BeautyNow
We believe in great communities. Specifically, we believe that successful local businesses are the backbone of vibrant spaces. What makes your neighborhood great? It’s the combination of interesting and thriving businesses coupled with people who visit frequently. We are the thing that connects them, and we can make things better for both — building amazing communities in the process through our economic impact. Coupled with our volunteer efforts and social responsibility focus, there are numerous ways we can all make a greater difference.
We work with thousands of small business owners, and they take hard looks at every decision they make because each can mean success or failure for their business. To succeed, they have to get creative. They run lean. They get the absolute most from their teams. And, they plan for the long term. We want everyone at Groupon to take that same approach.
We think life should be fun. For our customers that means showing them the amazing things they can experience right outside their doors and virtually anywhere they go. For merchants, it means helping make their businesses successful and their lives easier. For employees, it means building a great place to work. All of this is steeped in our sense of humor, our commitment to excitement and cats. Lots of cats.
We don’t just want to win, we want to win the right way. We’ll celebrate difference and the ways it can change how we work and lead to bigger wins. We’ll work across the company and realizing that success isn’t a zero-sum game. We’ll invite diverse perspectives and making sure we take on challenges in an honest, open and respectful manner.
Customers are why we’re here. They drive our business. When customers view us as a daily habit — as something indispensable — it will mean we’re solving fundamental challenges and delivering amazing value. Whether it’s consumers or the merchants we connect them with, everything we do should begin and end with the customer, and we will be willing to do the hard work for long-term customer happiness.
1 ForeSee Groupon Customer Satisfaction Study, March 2017 (commissioned by Groupon)
2 ForeSee Groupon Customer Satisfaction Study, March 2017 (commissioned by Groupon)
3 Verto Analytics, “Verto Content Watch” in company blog November 17, 2016
4 ARC from Applause, How Customers Rate the Mobile Retail App Leaders, 2016.
5 comScore, The 2016 U.S. Mobile App Report, 2016